The Benazir Income Support Program (BISP) is a vital social safety net in Pakistan, providing financial assistance to eligible families. However, many beneficiaries encounter the 938 error code when trying to check their payments. This error typically occurs during the CNIC (Computerized National Identity Card) verification process, preventing eligible individuals from receiving their monthly assistance. Understanding and resolving this error is crucial for beneficiaries to access their funds without delays.
Common Issues Related to the 938 Error
| Issue | Description |
|---|---|
| CNIC Verification Failure | Problems with verifying the beneficiary’s CNIC online. |
| Registration Problems | Issues during the BISP registration process or lack of survey. |
| Outdated Family Information | Incorrect or outdated family details causing verification errors. |
| Technical Glitches in the System | System errors that hinder the payment process. |
What Causes the 938 Error Code?
The 938 error code appears when there is a problem with the beneficiary’s CNIC verification. This can happen if the individual’s information is not correctly registered in the BISP system or if they have never been surveyed for the program. Without successful CNIC verification, the new banking system cannot process their payments. Additionally, outdated or incorrect family information can also trigger this error, making it essential to keep all details current.
Steps to Resolve the 938 Error
Resolving the 938 error is straightforward if you follow these steps:
- Visit the Nearest BISP Office: Go to your local BISP or Ehsaas office to report the error. The staff can help check the system and correct any data issues.
- Update CNIC and Family Information: Make sure your CNIC and family details are up-to-date. Accurate information prevents verification problems.
- Use the 8171 BISP Helpline: Call 8171 with your CNIC number to get more details about the error and how to fix it.
- Re-verify Eligibility Criteria: Visit a BISP center to confirm if your eligibility status has changed, which might be causing the error.
- Contact BISP Technical Support: If the error continues, ask for help from BISP’s technical team to resolve any backend issues.
Following these steps can help you quickly fix the 938 error and ensure you receive your payments without further issues.
How to Receive Payments After Fixing the 938 Error
Once you have resolved the 938 error, you can start receiving your payments again. Here’s how:
- Complete the Survey: Ensure that you have completed the necessary survey for the Benazir Kafalat program.
- Check Your CNIC Online: After the survey, you will receive a message from 8171 to verify your CNIC online and check your payment status.
- Visit Payment Points: If your payment is confirmed, go to the designated Paypoints or local campsites where the Kafalat Payments are distributed.
- Receive Full Payment: This time, there will be no deductions, and you will receive the full cash amount with dignity.
By following these steps, eligible beneficiaries can smoothly receive their financial support without any disruptions.
Other Common BISP Error Codes and Their Meanings
Besides the 938 error, there are other common error codes in the BISP system that beneficiaries might encounter:
- Error Code 933: This error means that the beneficiary’s withdrawal location does not match their registered district, causing a status check error.
- Diminished Sums of Payment: Sometimes, beneficiaries receive less money than expected due to issues in the attendance verification process.
- No Payment Received: Various reasons can cause this, such as incorrect account information or changes in eligibility status.
Understanding these errors helps beneficiaries address them promptly and ensures they receive the support they need.
Simple Methods to Resolve BISP Payment Errors
Here are two easy ways to resolve any payment errors you might face:
- Speak with the BISP Helpline: If you have specific questions about your situation, contact the BISP helpdesk. They can offer advice tailored to your case.
- Visit the Nearest BISP Office: Sometimes, discussing the issue in person can be more effective. Visit your local BISP office to talk about your payment error and find solutions. The staff can help correct any mistakes in your records or eligibility status.
Using these methods can help you quickly resolve payment errors and ensure you receive your assistance without further delays.
Conclusion
The 938 error on fingerprints has been a common issue for BISP beneficiaries, but it can be resolved with simple steps. By updating your registration details, verifying your eligibility, and reaching out to BISP offices or the 8171 helpline, you can overcome this error and continue receiving your payments smoothly. Staying informed and proactive is key to ensuring uninterrupted financial support from the BISP program.
FAQs
1. What should I do if I encounter the 938 error code?
Visit your nearest BISP office or call the 8171 helpline with your CNIC to report and resolve the issue.
2. Can outdated family information cause the 938 error?
Yes, incorrect or outdated family details can lead to verification problems and trigger the 938 error.
3. How long does it take to fix the 938 error?
The resolution time can vary, but visiting a BISP office or contacting the helpline promptly can help speed up the process.
4. Will I receive my full payment after resolving the 938 error?
Yes, once the error is fixed, you should receive the full payment without any deductions.
5. What other error codes should I be aware of in the BISP system?
Common error codes include 933, which relates to withdrawal location mismatches, and issues related to diminished payments or no payments received.